Privacy Policy
Privacy Policy — Launceston Catering Company
Launceston Catering Company (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our website or placing an order, you consent to the practices described in this policy.
1. What Information We Collect
We may collect personal information including:
- Name
- Business name
- Email address
- Phone number
- Delivery and billing address
- Order details and preferences
- Dietary requirements (including allergy information you voluntarily provide)
- Payment transaction details (processed securely by our payment provider)
- IP address and website usage data
We do not store your full credit card details.
2. How We Collect Information
We collect information when you:
- place an order via our website or ordering platform
- create an account
- contact us by phone, email or online form
- subscribe to our mailing list
- interact with our website (via cookies and analytics)
Orders may be processed using a third-party online ordering platform and payment processor.
3. Why We Collect Your Information
We collect and use personal information to:
- process and deliver catering orders
- communicate about orders or delivery
- manage customer accounts
- respond to enquiries
- provide customer support
- send order confirmations and invoices
- improve our services and website
- send marketing communications (where you have consented)
We only collect information reasonably necessary for our business operations.
4. Marketing Communications
If you subscribe to our mailing list or become a customer, we may send you emails about products, promotions or updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We comply with the Spam Act 2003 (Cth).
5. Disclosure of Information
We may share your information with trusted third parties only where necessary, including:
- online ordering platform providers
- payment processors
- delivery drivers and logistics providers
- IT and website service providers
- accounting and administrative service providers
- email marketing platforms
We do not sell or rent your personal information.
We may disclose information where required by law or to protect our legal rights.
6. Cookies & Website Analytics
Our website uses cookies and similar technologies to:
- operate the online ordering system
- remember user preferences
- understand website traffic and usage
- improve performance and user experience
We may use analytics services (such as Google Analytics) that collect anonymised usage information including pages visited, device type and general location data.
You can disable cookies in your browser settings, however parts of the website may not function correctly.
7. Data Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored on secure servers and through reputable third-party providers. However, no internet transmission is completely secure and we cannot guarantee absolute security.
8. Access and Correction
You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.
To make a request, contact us using the details below. We may require verification of identity.
9. Retention of Information
We retain personal information only as long as necessary for business, accounting, and legal requirements. When no longer required, information is securely deleted or de-identified where practicable.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
11. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
12. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
13. Contact Us
For privacy enquiries or requests:
Email: josh@launcestoncateringcompany.com.au
